Frequently Asked Questions
Everything you need to know about your Ena Pelly shopping experience.
What is your standard shipping timeframe?
We offer express shipping on all orders. Domestic orders typically arrive within 1-3 business days, while international shipping can take between 5-10 business days depending on your location.
What is your return policy for full-priced items?
We accept returns on full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund or store credit.
How do I care for my Ena Pelly leather jacket?
To maintain the longevity of your leather, we recommend professional leather cleaning only. Avoid direct contact with rain, perfumes, and prolonged sunlight. Store your jacket on a wide, padded hanger to preserve its shape.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options through Afterpay, Klarna, and PayPal.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer size exchanges?
Yes, we offer exchanges for different sizes pending stock availability. Please initiate your exchange through our online returns portal to reserve your preferred size.