Returns & Exchanges
We want you to love your Ena Pelly pieces, which is why we offer a 30-day return period for all full-priced items in their original condition. Please ensure all garments are unworn, unwashed, and have all original tags attached to be eligible for a refund or store credit.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully package your garments in their original packaging, ensuring all tags and protective hygiene seals remain intact.
Generate Shipping Label
Download and print your pre-paid shipping label from the portal and securely attach it to the outside of your package.
Drop Off & Refund
Drop your parcel at any authorized shipping location; once received and inspected, your refund or credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing